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Allworx Server Administrator’s Guide Version 7.6
1-866-ALLWORX * 585-421-3850 Page 133
www.allworx.com
Revised: 11/22/13
15 Unified Messaging
The Allworx server supports unified messaging such as combining a user’s voicemail
and email messages into one inbox. The important properties of unified messaging:
• Stores voicemail and email in one inbox on the server. Users can forward
messages from this inbox to another email account or POP to an email client.
• Use a phone, to listen to, delete, forward voicemail messages. When deleting a
voicemail message via a phone, the server inbox deletes the message.
• When deleting unified messages off the server due to a POP or a mail forward,
the server also deletes the voicemail, and it is no longer accessible by phone.
15.1 Access Voicemail and Email Messages
There are two main ways to access voicemail and email messages from the server:
• Forward messages to another email account.
• Use a POP3 or IMAP email client to transfer the messages to a PC.
To forward messages via message aliases:
Use the server Message Aliases feature to forward any incoming message (voicemail or
email) for a user to an external (non-Allworx server) email account.
1. Log in Allworx server admin page, navigate to Business > Message Aliases.
2. Determine the Message Alias type.
• User Message Aliases: messages sent to a specific user. May include multiple
email addresses.
Note:
IMAP is only available after installing a Mobile Link Feature Key on the server.
Note:
If saving copies of all messages on the server, eventually users may exceed their inbox
storage space quota on the server. To avoid this, users should manage and delete old
messages in the Message Center. Administrators can delete saved messages for
individual users on the Reports > Users page.
- Server Administrator’s Guide 1
- Version 7.6 1
- Contents 5
- Revised: 11/22/13 10
- 1 Introduction 13
- 2.1 Home Screen 18
- 2.2.1 User Roles 19
- 2.2.2 Role Permissions 20
- 3.1 Set the Time 31
- 3.3 Feature Keys 32
- 2. Click Install 33
- Feature 33
- Key 6x 24x 48x 33
- 4 Upgrade Server Software 35
- 5 Configuring the Network 37
- 5.3 Network Mode: LAN Host 40
- 5.8 FTP File Transfer 47
- 7.1 Extension Length 51
- 7.2 Internal Dial Plan 54
- 7.3 Important Notes 55
- 7.4 Multi-site Calling 56
- 8 User Passwords 57
- 8.2 Users 58
- 8.2.2 Modify Users 59
- 9 Adding Users 61
- 9.1.2 Delete User Templates 62
- 9.2 User Template Settings 63
- 9.3 Add a New User 64
- 9.4 Modify Users 65
- 10 Adding Handsets 67
- 10.1.2 Static IP Addressing 68
- 10.1.3 VLAN Settings 69
- 10.1.6 Server-based Profiles 71
- 10.1.8 Plug ’n’ Play Security 74
- 10.2 Allworx Reach Handsets 75
- 10.3 Generic SIP Phones 78
- 10.4 Analog Phones 80
- 10.5 Test the Phones 80
- 11 Configure Allworx Phones 81
- 11.1 View the Configuration 82
- 11.3.1 Create New Groups 84
- Feature Description 95
- 11.7 Handset Templates 100
- 12 Shared Call Appearance 105
- Function Keys (PFKs) 107
- 12.3 Call Routes 108
- 12.4 Phone LED Indicators 108
- 12.6 Inbound Calls 109
- 12.7 Ringing Call Pickup 109
- 12.8 Do Not Disturb (DND) 109
- 12.9 Silence 109
- 12.5 Outbound Call 109
- 12.10 Ignore 110
- 12.11 Active Calls 110
- 12.12 Shared Hold 110
- 12.13 Privacy Hold 110
- 12.14 Bridged Hold 111
- 12.15 Park 111
- 13 Outside Lines 113
- 13.2 Fax Server Support 114
- Account Setting Description 117
- Advanced 118
- Setting* 118
- Description 118
- VoIP Setting* Description 120
- 13.4 Digital Lines 123
- 13.4.3 PRI Support 124
- 13.4.4 NFAS Support 124
- Signaling (CAS) Support 124
- 13.4.6 Data Support 125
- 13.4.7 Restrictions 126
- Parameter Description 127
- 13.4.9 Allworx Port Expanders 131
- 13.4.10Port Expander Options 132
- 13.5 Outside Line Call Routes 133
- 13.6 Handle Anonymous Calls 134
- 14 Dial Plan 135
- 14.2 Service Groups 136
- 14.2.1 Exceptions 137
- 14.3 Define Service Groups 138
- 14.4 External Dialing Rules 139
- 14.5 Remote Sites as Services 140
- 14.6 Audit PIN Codes 141
- 14.8 Toll Restrictions 143
- Interaction Restrictions 144
- 15 Unified Messaging 145
- 15.2.1 External SMTP Accounts 146
- 15.2.2 POP3 Client 147
- 15.2.3 IMAP Client 147
- Example 2 149
- Example 3 149
- Example 4 149
- 16 Back Up and Restore Data 151
- Expanders 155
- Party Firewall 156
- Firewall 157
- 18 Adding Extensions 161
- 18.1.4 On Busy Routes 164
- 18.2 Caller ID Based Routes 165
- 18.3 Hot Desk Routes 166
- 18.6 Speed Dial Numbers 167
- 19 Follow-Me-Anywhere 169
- 19.4 Quick Transfer 170
- 20.1 Notification Mode 171
- 20.2 Escalation Mode 172
- 21 Key System Behavior 173
- 23 Emergency Support 177
- 23.4 Emergency Alerts 180
- 24 Call Supervision 183
- 25 Business Schedules 185
- 25.1.1 Assigning Schedules 186
- 25.1.2 Greetings 187
- 25.3 Call Routing Modes 189
- 26 Auto Attendants 191
- Messages 193
- 26.4 File Format Conversion 195
- 27 Call Monitors 199
- 28 Dual Language Support 203
- 28.2 Language Settings 205
- 28.3 Call Appearances 206
- 28.4 Call Applications 207
- 28.5 User Default Language 208
- 28.6 Custom Messages 208
- 29 Parking Orbits 211
- 30.2 Paging Zone Settings 214
- Licensing 217
- 32.1 Export 219
- 32.2 Import 220
- 32.3 Important Notes 221
- 33 Music on Hold 223
- 33.3 Converting Sound Files 224
- 33.4 Managing Music on Hold 224
- 34 Abbreviations 225
- 1-866-ALLWORX • 585-421-3850 228
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